At Campout Gear Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policy below to understand how to proceed.

Return & Exchange Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable, including:

  • BatteryGuard products
  • Accessories
  • Items marked as final sale

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
  4. Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or send out the replacement item.

Refund Process

Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the replacement item once we receive the returned item. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Dear Campout Gear Shop Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Order Number: 12345
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Please specify]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Name]

Contact Us

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: 4830 Wildrose Lane, Detroit, US 48227

Thank you for shopping with Campout Gear Shop. We appreciate your business and are here to ensure you have a great experience with us!